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Welcome to ICITS-20 - The 2020 International Conference on Information Technology & Systems, to be held at the Universidad Distrital Francisco José de Caldas, in Bogotá, Colombia, between the 5th and the 7th of February 2020. Prospective authors are encouraged to submit papers for evaluation by the Scientific Committee. The papers can be written in English, Spanish or Portuguese. All papers will be subjected to a “blind review” by at least two members of the Scientific Committee, on the basis of relevance, originality, importance and clarity. Submitted papers should be related with one or more of the main themes proposed for the Conference: A) Information and Knowledge Management; B) Organizational Models and Information Systems; C) Software and Systems Modeling; D) Software Systems, Architectures, Applications and Tools; E) Multimedia Systems and Applications; F) Computer Networks, Mobility and Pervasive Systems; G) Intelligent and Decision Support Systems; H) Big Data Analytics and Applications; I) Human-Computer Interaction; J) Ethics, Computers & Security; K) Health Informatics; L) Information Technologies in Education; M) Antenna Systems and Technologies. Papers written in English and accepted and registered will be published in Proceedings by Springer in a book of the AISC series, will be submitted for indexation by ISI, EI-Compendex, SCOPUS and DBLP, among others, and will be available in the SpringerLink Digital Library. Papers written in Spanish or Portuguese and accepted and registered will be published in a Special Issue of RISTI and will be submitted for indexation by SCOPUS, among others.