Abstract

Queueing theory is concerned with developing and investigating mathematical models of systems where “customers” wait for “service.” The terms “customers” and “servers” are generic. Customers could, for example, be humans waiting in a physical line or waiting on hold on the telephone, jobs waiting to be processed in a factory, or tasks waiting for processing in a computer or communication system. The CanQueue annual conference started from a workshop, organized by Prof. Alfa, at the University of Manitoba in 1999. Since then, twenty (20) CanQueue conferences have been held in Canada, including CanQueue 2002 at U of S; 2004 at UBC Okanagan, 2006 and 2011 at Banff, both sponsored by BIRS. It was a decision at the CanQueue2019, at Fields Institute in Toronto in August 2019 that CanQueue 2020 will be organized by us and held at Banff (based on the feedback from Canadian queueing community people).