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Training — Complaints Handling, Investigating, Resolving and Learning

6th December 2015 - 10th December 2015
London, United Kingdom


This conference provides a practical guide to handling, investigating, resolving and learning from NHS complaints in a way that puts the patient at the centre. The conference will look at complaints management from real time resolution of NHS complaints at the point of service to complex complaints handling for complaints that involve multiple issues or agencies. Through local case studies and national updates the conference will update delegates on how to improve the complaints process, responsiveness and learning from complaints in their service.

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