Abstract

The 15th Int'l Conference on Management and Service Science (MASS 2025) Oct. 24-26, 2025 Xiamen, China Website?https://www.academicx.org/MASS/2025/ Website?Oct. 24-26, 2025 Date?Xiamen, China Email?contact10@academicx.org Index: CNKI and Google Scholar ? Conference Background The 15th Int'l Conference on Management and Service Science (MASS 2025) will be held during Oct. 24-26, 2025 in Xiamen, China. This Conference will cover issues on Management and Service Science. The aim of MASS 2025 is to provide a stage for researchers, engineers, academicians as well as industrial professionals from all over the world to present their latest research results and advanced research methods. ? Call For Papers The 15th Int'l Conference on Management and Service Science (MASS 2025) will be held during October 24-26, 2025 in Xiamen, China. You are invited to submit papers and participate in our academic exchange. (The conference is soliciting state-of-the-art research papers in the following areas of interest:) Artificial Intelligence in Service Management Service Innovation and Design Digital Transformation in Service Industries Sustainable Service Management Human-Centered Service Design Service Quality and Customer Satisfaction Data-Driven Management Cloud Computing for Service Delivery Servitization of Manufacturing Crisis Management in Services E-commerce and Online Services E-Government Customer Relationship Management (CRM) Robotics and Automation in Services Supply Chain Management in Services Employee Experience and Engagement Service Operations Management Omnichannel Service Delivery Social Media in Service Management Ethical and Inclusive Service Practices Knowledge Management in Services Blockchain in Service Management Gig Economy and On-Demand Services Experience Economy Virtual Reality (VR) and Augmented Reality (AR) in Services Cybersecurity in Service Management ? Publication and Presentation Publication: All the accepted papers will be published by a peer-reviewed open access journal that can ensure the widest dissemination of your published work. For more information, please contact us (contact10@academicx.org). Index: CNKI and Google Scholar Note: 1. Manuscripts should be submitted by one of the authors of the manuscript through the online registration/submission system or official email. 2. If you want to present your research results but do NOT wish to publish a paper, you may simply submit an Abstract only. 3. All manuscripts are expected to be prepared as a single PDF or MS Word document with the complete text, references, tables and figures included. Any revised manuscripts prepared for publication should be sent as a single editable Word document. LaTex paper is also acceptable for publication, but it should be in PDF for review first. 4. Please click Template for Manuscripts button to download the Full Paper template and prepare your article according to it. The full length of one paper is suggested to be about 15 pages (within the template format with all tables, figures and references). If your paper is over 20 pages, you will be kindly requested to pay for extra pages fees. 5. The simple Abstract submission should include the title, contents, keywords, authors names, affiliations and emails. The length is suggested to be controlled within 1 page and no more than 2 pages. 6. You will receive the review results within 5-7 working days after submission. If you do not get any notification within the time limit, please contact us as soon as possible. 7. You are welcome to submit papers in Chinese and please contact us for more details. Template for Manuscripts ? Program Date Time Oct. 24 10:00-18:00 Registration Oct. 25 8:30-12:00 Invited Speech Session 12:00-14:00 Conference lunch 14:00-18:00 Invited Speech Session 18:00-19:30 Conference dinner Oct. 26 8:30-12:00 Technical Session 12:00-14:00 Conference lunch Oct. 27 One Day Tour (at own expense) ? Attendance Methods 1.Regular Attendance ( No Submission Required ) You're also welcome to attend our conference (without submitting full paper or abstract) 2.Abstract submission Submit abstract ( Regular Attendance + Abstract + Presentation ) You are welcome to submit abstract for oral presentation or poster presentation. 3. Full Paper submission Submit full paper ( Regular Attendance + Paper Publication + Presentation ) You are invited to submit papers and participate in our academic exchange. One author will be invited to make an oral presentation and the paper will be published by peer-reviewed open access journal. ? Contact Us Email: contact10@academicx.org Whatsapp: 0086 18672346485 Tel: +86 18672346485 QQ: 1349406763 WeChat: 18672346485, 3025797047 Official Account: Academic Communications